Retail Services | Retail Station Manager (IP&E-2088)

The Station Manager is responsible for the planning, organizing, direction, control, and evaluation of the service station and its staff, such as the Sr. Store Lead/ Store Lead, Customer Service Cashiers, Customer Service Attendants, Merchandisers, and Food Handlers. The Station Manger leads the Retail Station Group to ensure that all transactions are completed promptly and correctly, all sales are completed competently, and that cash control, security and till balancing during each shift is properly accounted for. The Station Manager ensures excellent standards of housekeeping, cleanliness, and quality of products are maintained at the station, and at the same time, ensures all tasks are completed to the Company’s stated Health, Safety, Security and Environment (HSSE) policies and guidelines.

Responsibilities

The Employee will:

• Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
• Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked.
• Review department/store trends and recommend and initiate changes for maximizing goals and objectives.
• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
• Ensure compliance with all cash handling policies and procedures
• Continually evaluate and react to performance issues and actively recruit management candidates.
• Train and develop store management in all aspects of the business; direct and monitor training and development for all store personnel.
• Direct and coordinate activities involving sales of manufactured products, services, commodities, other subjects of sale.
• Resolve customer complaints regarding sales and service.
• Review operational records and reports to project sales and determine profitability.
• Monitor customer preferences to determine focus of sales efforts.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations.
• Demonstrate, role model and drive uncompromising HSSE behaviors
• Leads station compliance with HSSE (Health, Safety, Security and Environment) and Food Safety standards
• Respond to site emergencies and participate in mandatory training, drills and exercises.
• Sponsor and promote robust development plans for all staff in the organization
• Drive business and organizational processes, including implementation of marketing activities and investments in Retail network. Requires close co-ordination and interface with Retail Network, Retail Marketing and others within the Retail business
• Manage the budgets and costs (Capex and OPEX)
• Identify and implement opportunities to minimize credit risk exposure
• Set stretch performance targets guide team towards developing actions to improve business performance

Required Qualifications, Capabilities, And Skills

• High school diploma or equivalent
• 5 or more years of petroleum retail experience
• 2 years of coaching and managing a team

Preferred Qualifications, Capabilities, And Skills

• Bachelor’s Degree in Business Administration or related field
• 5 years of managing a team of 20-60

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions

This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

About IP&E

IP&E Holdings, LLC. owns and operates retail, commercial, and distribution assets across the islands of Guam, Saipan, and the Republic of Palau. The activities of the company include logistics, retail service station and terminal operations, as well as distribution of commercial, aviation and marine fuels, and lubricants in the North Pacific region. IP&E has the rights to sell Shell-branded retail products through a licensing agreement with Shell. The company also launched its own high end convenience store brand called FOODY’s which has been very successful. The company’s vision is to lead the Micronesian petroleum industry by providing the highest quality products and services available. The company continues to win customers by demonstrating a commitment not only to safety and reliability, but also to flexibility to make adjustments in the local market.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.

Important Information about COVID-19 Vaccination

Our Company has a mandatory vaccination policy in place. If you receive an offer of employment from our Company, you will need to provide proof that you are or will be fully vaccinated by January 4th, 2022 (fully vaccinated status means you have received two doses of a two-dose series or one dose of a single dose series, and it has been two weeks since your last dose). Our Company provides reasonable accommodation for approved medical or religious exemptions. If you feel that you have a qualified medical or religious exemption to this policy, you must speak with HR to begin the interactive process. Noncompliance with our mandatory vaccination policy will result in disciplinary action, up to and including termination or revocation of the offer of employment.

As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information. IP&E is a Drug Free Workplace.