Network Operations Center | Technician Apprentice (IT&E-2103)

This position performs skilled/technical work in an operational environment which monitors applications, services, systems, and network. Must have the flexibility to work in a dynamic and fast paced environment with changing priorities.

Responsibilities

The Employee will:

• Know and uphold the established IT&E mission, policies and procedures, IT&E and department objectives, quality assurance and safety programs and standards.
• Utilize monitoring tools to proactively identify problems with systems, applications, network, and services.
  • Monitor key alerts and notifications and drive response and resolution
  • Perform restoration actions as necessary
  • Trouble ticket response and resolution. Document all pertinent information in the trouble ticket system.
  • Outage detection, symptom collection, communicate status. Notify and escalate as warranted.
  • Coordinate activities with technical departments to trouble shoot and restore equipment failures. Notify and escalate as warranted.
• Receive, coordinate, approve and support maintenance activities.
• Provide professional internal and external customer service while corresponding via telephone, email, SMS, and team applications.
• Contact internal and external customers proactively regarding service affecting outages. Coordinate with vendors as needed to resolve service affecting outages.
• Follow detailed instructions to perform advanced network break/fix functions.
• Advanced network related projects including gathering KPI data, creating graphs for trending analysis and to identify service issue
• Ability to be flexible and successfully respond to multiple work pressures, with a sense of urgency.
• Perform other related duties or tasks as assigned or required.

Required Qualifications, Capabilities, And Skills

• Must have a High School Diploma or equivalent.
• Must be a US citizen or resident alien.
• Must be at least 18 years of age or older.
• Must have been a resident of Guam for a period not less than three (3) consecutive years before entry into the program.
• Mayor’s Verification must be submitted upon hire.
• Must be able to attend a minimum of two (2) classes per semester as identified by program coordinator, while working forty (40) hours per week with IT&E.

Preferred Qualifications, Capabilities, And Skills

• One year of progressive experience in telecommunications, network operations, or technical support related field. Reduce to two years preferred of progressive experience in related fields if candidate possess an associate degree or has military service.
• Training in Data, Voice or Video Network Technologies is a plus.
• ITIL, CompTIA A+, Cisco CCNA, Microsoft MCSE preferred but not required.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. The physical activity of this position includes climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling, grasping, feeling, talking, hearing, and repetitive motions.

The physical requirements of this position involve medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

For visual acuity requirements including color, depth perception and field of vision, the worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

Working Conditions

The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.  This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

About IT&E

Formerly Micronesian Telecommunications Corp, IT&E was a part of Verizon International. CITADEL acquired IT&E in 2005 after successfully navigating the US CIFUS process and the Federal Communications Commission. In 2006, a partnership was established with Sumitomo Corporation, one of Japan’s largest trading houses, which invested in the company as part of its telecommunications push. The company acquired IT&E in Guam, and together, became the largest wireless provider in Micronesia. The entire company was renamed IT&E. IT&E was the first in the region to offer 3G services with the launch of CDMA EVDO in 2009. It soon followed with the launch of 4G LTE in 2011.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.

Important Information about COVID-19 Vaccination

Our Company has a mandatory vaccination policy in place. If you receive an offer of employment from our Company, you will need to provide proof that you are or will be fully vaccinated by January 4th, 2022 (fully vaccinated status means you have received two doses of a two-dose series or one dose of a single dose series, and it has been two weeks since your last dose). Our Company provides reasonable accommodation for approved medical or religious exemptions. If you feel that you have a qualified medical or religious exemption to this policy, you must speak with HR to begin the interactive process. Noncompliance with our mandatory vaccination policy will result in disciplinary action, up to and including termination or revocation of the offer of employment.

As an Equal Opportunity/Affirmative Action Employer, we afford equal opportunity to all applicants and employees for hire and promotion without regard to race, color, national origin, gender, age, marital status, religion, veteran status, gender identity, sexual orientation, pregnancy or disability or genetic information. IT&E is a Drug Free Workplace.